The Acticall Group specializes in customer relationship management. As a major player in the CRM market, the Group offers global, multi-channel CRM outsourcing for inbound and outbound calls.
With its 14 call centers (12 sites in France and 2 in Morocco), The Acticall Group advises and supports its corporate clients in defining, implementing and managing customer relationship projects.
The Group offers a wide range of solutions comprising the entire service chain, down to the end customer (BtoB or BtoC) : from information requests to customer service to business development and training.
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Since its creation in 1996, our business has been centered around the value we add to our customers:
As part of its sustainable development policy, The Acticall Group has defined a charter, based on both social and environmental commitments.
On the social front, it defines the Group's commitments’ to respect the criteria defined by the Social Responsibility Label for the customer service industry in France, but also with regards to employee working conditions, recruitment, training and career advancement.
On the environmental front the Group is involved as a committed player in sustainable and environment-friendly development. This includes the staff's individual behaviour on a daily basis, as well as energy consumption management, and equipment recycling.
Download The Acticall Group's sustainable development charter.
Phone : + 33 (0) 153 567 000
Fax : +33 (0) 153 567 001
E-mail : contact@acticall.com
