NF Service "Customer Relationship Center" certification - NF 345
NF service "Customer Relationship center" - NF 345 quality certification provides The Acticall Group with certification targeting its core business and highlights its compliance with the EN 15 838 standard.
Our quality system is central to standardizing the group's production process. To meet its clients' quality requirements, The Acticall Group established a policy grounded on a pragmatic, unified approach, standardized and centralized by its internal Quality Department.
The Acticall Group designed and developed an in-house quality control management program: ActivalueTM. This tool enables quality control based on the NF 345 certification criteria as well as business-specific criteria you establish.
Agnes Pégurri, The Acticall Group Quality Manager
"Our job is to assist our clients in remote customer relationship management. Our aim is to satisfy end customers by providing them a clear, appropriate and professional response, on time.
To deliver on this objective, The Acticall Group works toward constant improvement with an approach based on involvement, pragmatism, and integration, at the heart of its production. Each project includes :
The Acticall Group received the "Customer Relationship center" - NF 345 certification for the first time in November 2005 for its Paris Villette and Vervins centers.
It was renewed in 2006 for a period of two years.
In May 2007, the extension audit allowed Rouen to also receive certification.
In November 25, 2008, The Acticall Group was granted renewal of its certification for all its sites in France, and in 2009 it was extended to all the group's sites, in France and Morocco.
In late November 2010, the certification was renewed and extended to the new sites created that year, Pau Cité Multimedia and Cournon d'Auvergne.
The "Customer Relationship center" - NF 345 certification attests to the excellent service our customer relationship centers provide. It is issued by AFNOR Certification following a full audit of the human, hardware, documentary, and organizational resources required to provide adequate service.
www.marque-nf.com
The following qualification criteria are regularly inspected by AFNOR Certification:
The NF Service "Customer Relationship center" NF 345 award demonstrates compliance with the NF EN 15 838 standard and NF 345 certification rules.
Download the Acticall Group Quality Charter
"A Quality standard at European level"
(Published in ActiMag issue No. 1 - June 2008)
"Introducing social criteria in the coming "NF EN 15838 " standard"
(Topic published in ActiMag issue n°5 - November 2009)
"The NF EN 15388 standard is now effective: decoding the new requirements"
(Topic published ActiMag n°6 - May 2010)
phone : +33 (0) 153 567 000
Fax : +33 (0) 153 567 001
E-mail : contact@acticall.com
