The Acticall Group combines its expertise in remote customer relationship management and healthcare services to help public and private stakeholders in managing healthcare issues.
› Are you looking to provide patients and healthcare professionals with quality medical information?
› Would you like to share on how to enhance the quality and efficiency of care provided to patients dealing with a long-term illness?
› Would you like to enhance prescription compliance and promote proper use of medication?
Acticall Healthcare can help you implement your remote patient relationship programs including the relevant healthcare professionals.
The Acticall Group offers two types of platforms:
› Medical Information Units: product information, medication, medication use, diseases, crisis management unit , ...
› Patient Coaching: Patient therapy support and monitoring programs, in conjunction with physicians, in dealing with major chronic diseases.
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SIMCALL, the Health Division of The Acticall Group, specializes in medical information and support to patients of the pharmaceutical industry. Its expertise guarantees a team of Advisors with extensive experience in this field. SIMCALL enjoys a large number of references, both in crisis management units and in medical information hotlines.
The programs developed by Acticall Healthcare have helped many patients to reduce risk factors and better understand their condition and manage their treatment.
Many partners in the field of Public Health have relied on our expertise in managing their relationship with patients.
As active contributors to the quality and efficiency of the service provided, about forty permanent advisors compose the Acticall Healthcare division, and hundreds of others can be called on as needed.
They have all received scientific, medical or paramedical training and have experience in inbound and outbound calls in specialized units. They have experience in centers such as the French Cancer Info Service and Tabac Info Service, as well as in crisis centers set up by the French Ministry of Health in the case of health warnings, or in the information, recommendation and support hotline recently opened by the French institution Fédération Nationale de la Mutualité Française.
› Renowned expertise in providing information, counselling and support, as well as a listening to patients, relatives and healthcare professionals.
› Trained, expert teams dedicated to improving the quality of patient care and to promote the proper use of medication.
› Highly reactive teams, familiar with major health crises management.
› An experienced steering and operational monitoring committee ensures follow-up throughout your mission.
› A computer department comprising 20 experts in business-specific application development and statistical processing of data.
› Total data security in compliance with the regulations.
› Quality services guaranteed by the AFNOR Certification, according to NF Services "Customer Relationship center" - NF 345
Discover SIMCall, the Acticall Healthcare division, dedicated to the pharmaceutical industry, tuned to patients and health professionals.
wwww.simcall.fr
You can read in French ActiMag Pharmaceutical Industry Special Issue (November 2010) "La santé, le social, l'envolée d'une double expertise"
(Published in ActiMag issue No. 1 - June 2008)
