e-acticall, the new digital business unit of The Acticall Group : helping you manage your digital customer relationships.
The Acticall Group leads the way to a 2.0 cross-channel CRM strategy.
From Web 2.0 to building customer loyalty
As social media and virtual communities continue to develop, and as customers increasingly share their opinions about your brand, products or services, it has become of the utmost importance to establish a conversational approach that will end in higher satisfaction levels and enhanced customer knowledge.
e-acticall provides Digital CRM services aiming to achieve higher client value by optimizing online customer interactions and designing a social media relationship strategy (SocialCRM).
Two main offers
• E-Interaction, to optimize your online customer relationships
• Social CRM, to implement a conversational strategy through social networking
e-acticall provides various solutions to offer your customers a unique and innovative approach to ongoing and mutually beneficial services.
Digital CRM meets the demands of new customer profiles that tend to be described as "over-connected". Combining all the aspects of digital services, our solutions are specially designed to:
Digital CRM includes multiple solutions including:
To provide comprehensive solutions involving a high level of expertise, e-acticall has established partnerships with leading competitive e-intelligence players, such as:
The Social Client, the blog of the Digital Experts of e-Acticall
ActiMag, and the different articles about Social Web and Digital CRM
Vanessa Boudin-Lestienne, Vice-President, Acticall Digital Business Unit
v.boudinlestienne@acticall.com
Phone: + 33 1 53 56 74 30
Twitter: V_BLestienne
