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Customer Service - Customer Support - Building Customer Loyalty

The Acticall Group, helping you make the best of your customer relationships

With extensive expertise and resources at hand, The Acticall Group develops customized solutions addressing the customer loyalty issues businesses and administrations need to deal with.

Your Business Requirements

Reduce costs and improve service profitability
Adjust the service to the needs of your customer
Enhance service quality
Increase customer equity

Our solutions

The Group mainly designs, implements and manages inbound CRM projects: clients portfolio management, consumer services, loyalty programs, complaints management, order taking, customer care, technical support, crisis response units.

Pre-Sales	Sales	Customer Support Customer Satisfaction	Loyalty Customer Retention
Product and service information Media support	Orders Bookings	Customer base management Customer support Technical support Fullfilment Complaints management Crisis response unit	Customer service Loyalty programs

Pre-Sales

Sales

Customer Support
Customer Satisfaction

Loyalty
Customer Retention

Product and service information
Media support

Orders
Bookings

Customer base management
Customer support
Technical support
Fullfilment
Complaints management
Crisis response unit

Customer service
Loyalty programs

Our methodology is based on a six-step process:

Customer service revenue breakdown by industry

Our references

Acticall clients

Contact us

Phone : +33 (0) 153 567 000

Fax : +33 (0) 153 567 001

E-mail : contact@acticall.com