The Acticall Group designs, develops and manages customized customer relationship tools matching your specific needs
The Acticall Group develops tailored CRM tools and applications for enhanced customer relationship management at all stages of the client cycle (pre-sales, sales, after sales): archiving, front-to-back office connectivity, Information System interconnection, statistic reports, service desk etc. ..
David Slaviero, Director of Information Systems of The Acticall Group:
« To improve speed and operational expertise, we wanted to offer comprehensive IT solutions. Leveraging on our unique expertise, speed and flexibility are two of our major assets. The Acticall Group developers combine significant expertise in customer relationship issues and thorough understanding of customer needs. This operational expertise ensures an unbiased look into specifications and instant identification of areas for improvement to achieve seamless, user-friendly applications.Our aim is to adapt this expertise to all customer requests and develop applications that meet their needs. Our engineering division can thus develop CRM tools from start to finish or specific applications that will fit into the client's Information System (dynamic scripting, workflow, statistics, shared calendar, task manager and document base modules).
For example, our teams have recently integrated web tools for BO monitoring, a complex task in terms of traceability. Thanks to interfaces created with data from the client and from The Acticall Group, we achieved real-time visibility of inventory, productivity, processing times, turnover rates... regardless of BO source (paper mail, Excel files, processing lists, ...). "
To reduce costs and improve the quality of your customer relationships, The Acticall Group offers the full range of customer relationship automation services:
- Voice processing: development of complex IVR, outbound calls using speech synthesis, speech recognition.
- Text processing: e-mail, text messaging, paper (mail, fax, electronic banking)
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The Group's Information Systems Management provides the telecom and IT resources needed to implement these tools and applications.To do so, it relies on a team of over 50 individuals with technical, business and methodology skills.
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An internal IT consulting unit: guaranteeing responsive, professional and transparent service (extract from Actimag issue n°6)
Technologies used by the Acticall Group(téléphone, networks, IT & Data Center)
Phone : +33 (0) 153 567 000
Fax : +33 (0) 153 567 001
E-mail : contact@acticall.com
