The Acticall Group, diagnostics that offer enhanced customer support.
The Acticall Group offers its customers strong technical expertise and flexible processing capabilities.
Various ways have been developed to improve diagnostics and technical support to customers.
- Provide customers and partners with improved hotlines
- Reduce on-site technical interventions
- Differentiate your offer and products in a competitive market
- Provide your customers with a powerful technical support service handling any customer issue
The Acticall Group combines the skills of customer advisors and senior technical advisors with the expertise and experience of computer engineers to meet your demands and provide your customers with the most efficient technical support.
We provide our technical support services for several industries, including the Financial & Banking industry. Indeed, with its long standing expertise in the field of electronic payments & banking, The Acticall Group has developed a payment terminal specific technical support service for major banking groups.
The Acticall Group uses a "Once and Done" approach aiming to deal with commercial and technical support issues completely during the first customer contact.
As a result, The Acticall Group provides its clients with flexible and responsive quality platforms. They rely on our technical advisors' expertise in remote diagnostics as well as their proficiency as ambassadors of your brand.
The services we provide include :
To continuously enhance the technical expertise of its advisors, The Acticall Group has implemented various ways of improving their skills and troubleshooting efficiency:
As training is one of the most powerful performance boosters, The Acticall Group set up intensive training programs to ensure a high level of expertise. In particular, The Acticall Group has set up an internal Training University with programs designed and delivered in collaboration with Learning CRM, the training subsidiary of The Acticall Group.
You can take a look at the ActiMag focused on Technical Support (in French).
